Effective Date: July 13, 2026
This Refund Policy applies to all purchases made on CelebrityClasses.in, operated by:
Kagrana Ventures Private Limited (CIN: U72900TN2021PTC144772)
Registered Office: F-3, 1st Floor, JRF Flats, Plot No. 5, Thiruvalluvar Salai, Pettai, Okkiyam, Thuraipakkam, Chennai, Tamil Nadu, India – 600097
GSTIN: 33AAICK8930E1ZK
Customer Care: [email protected] | 99527 76400
(“Company”, “we”, “us”, “our”)
1. General Policy
All courses, workshops, and digital content sold on CelebrityClasses.in are non-refundable once access has been granted. Our instructors invest significant time, creative effort, and resources into producing this content. Review course descriptions, previews, curriculum, and instructor details before purchasing, as no refund will be issued for a change of mind after access has been granted.
2. When a Refund Applies
We will issue a refund only in the following circumstances:
- Duplicate Payment: you were charged more than once for the same order due to a payment or technical error. The duplicate amount will be refunded in full.
- Access Not Granted: your payment was successfully processed, but you were not granted access to the purchased course within 3 business days, and the issue remains unresolved after being reported to us.
- Verified Technical Failure: a confirmed, persistent fault on our platform prevents you from accessing content you have paid for, and we are unable to resolve it within a reasonable time after you report it.
- Misdescription: the Content delivered is materially different from how it was described at the time of purchase, and we are unable to correct this within a reasonable time after you report it.
No refund will be issued once you have accessed, streamed, or downloaded course content, except in the circumstances above.
3. How to Request a Refund
Email [email protected] with your order ID, the email or phone number used at checkout, and a description of the issue. We will acknowledge your request within 48 hours and respond with a decision within 30 days.
4. Refund Method and Timeline
Approved refunds are credited to the original payment method within 7-10 business days of approval. Additional delays may occur due to processing by your bank or payment provider, which is outside our control.
5. Before You Dispute a Charge
If you have a concern about a payment, contact us first so we can resolve it directly. Raising a dispute with your bank without first contacting us may delay resolution.
6. Governing Law and Jurisdiction
This Policy is governed by the laws of India. Nothing in this Policy restricts your right to approach the consumer redressal forum having jurisdiction over your complaint. Subject to that right, courts at Chennai, Tamil Nadu shall have exclusive jurisdiction over any other dispute arising from this Policy.
7. Grievance Officer
For any complaints or concerns regarding this Policy:
Mayur Shah, Grievance Officer
Kagrana Ventures Private Limited
F-3, 1st Floor, JRF Flats, Plot No. 5, Thiruvalluvar Salai, Pettai, Okkiyam, Thuraipakkam, Chennai, Tamil Nadu, India – 600097
Email: [email protected] | Phone: 99527 76400
Complaints are acknowledged within 48 hours and resolved within 30 days.